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FAQ
How can i return a product?
To return a product, please ensure it is in its original condition and packaging. You can initiate a return by visiting the Returns Center on our website at Returns and entering your order number. Alternatively, you can contact our support team at , and we will guide you through the process and provide a prepaid shipping label if applicable.
When will my refund be processed?
Once we receive and inspect your returned item, we will process your refund within [3-5] business days. The funds will be credited back to your original payment method. Please note that depending on your bank or credit card issuer, it may take an additional [2-7] business days for the refund to reflect in your account.
How can I track my shipment?
What payment methods do you accept?
We accept a wide range of secure payment methods, including:
Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: Apple Pay, Google Pay, and PayPal.
My router arrived damaged, what should I do?
We are very sorry to hear that! Please contact our support team immediately (within 48 hours of delivery) at Returns. Please provide your order number and attach a few photos of the damaged router and the packaging. We will arrange a free replacement or a full refund right away and provide instructions on what to do with the damaged item.